The following terms apply to the return or refund of all products purchased from Moto Joy. Unless specifically stated otherwise in a product description, all items will follow the policy outlined below.
1. Eligibility for Return/Replacement
- If the product you receive is faulty, has a manufacturing defect, or if a wrong item has been delivered, we will arrange a replacement as quickly as possible.
- A full refund for that product will be issued only if a replacement is not available in stock.
- In all other eligible cases, only replacement will be provided, not refunds.
2. Shipping Charge Refund
- If you return a product, the shipping charge you paid to send it back will be refunded up to the lower of:
- The shipping cost we incurred while sending the product to you, or
- The shipping cost you paid to return the product.
3. Sale & Discounted Products
- Products purchased during sales, discounts, or special offers are not eligible for return or refund.
4. Order Cancellation
- If you request a cancellation within 24 hours of placing your order, a 2.5% cancellation charge will apply.
5. Refund Timeline
- Moto Joy will process all approved refunds or returns within 5–10 business working days.
- The actual time taken for the refund to reflect may vary depending on your bank or payment provider.
6. Reporting Damages or Issues
- Upon receiving the product, please check immediately for:
- Damage
- Size issues
- Manufacturing defects
- Any such issues must be reported within 24 hours of delivery to our customer support team at +91 XXXXXXXXXX.
7. Return Window
- Once approved, the returned item must be shipped back to us within 10 days.
8. Unboxing Video
- We strongly recommend recording an unboxing video when opening your package.
This helps support your claim in case of damages or wrong product delivery.