At Moto Joy, we aim to ensure a smooth and timely delivery experience for all our customers.
Order Processing & Dispatch
We guarantee dispatch of all orders within 48 hours of successful purchase.
Please note that dispatch times may be slightly delayed during festival holidays, public holidays, or promotional sale periods.
Order Tracking
Once your order is packed and handed over to our logistics partner, you will receive a unique tracking ID. This allows you to track your shipment status in real-time.
Delivery Timeline
Delivery typically takes 2 to 10 working days from the date of dispatch, depending on your location.
Logistics Partners
We ensure safe and reliable delivery through the following logistics partners:
- DTDC
- India Post
Door delivery depends on the service availability of the logistics partner in your area.
If door delivery is not feasible, the customer will be required to collect the shipment from the nearest delivery hub. The logistics partner will contact you if such a situation arises.
Express or International Shipping
If you require express delivery or international shipping, please contact our customer care team during the ordering process.
Delays & Support
If your order is experiencing significant delays beyond the estimated timeframe, please reach out to our customer care team for assistance.
Unsuccessful Deliveries
If the customer is unreachable or does not respond to calls from the Moto Joy team or the logistics partner during delivery attempts, shipping and payment processing charges will be deducted from the refund amount.
Returns
We do not offer return pick-up services.
Customers must send return shipments to the address mentioned on our Contact page.
Sale Period Orders
Orders placed during promotional sale events may experience additional delays due to high order volume. For updates regarding delays, kindly contact customer care.